Delivery times depend on the shipping option selected at checkout. You will receive an order confirmation and, where available, tracking information once your order has been dispatched.

Yes! We deliver across the UK. Delivery options and costs will be shown at checkout before you complete your purchase.

Once your order has been dispatched, we will send you an email with your tracking information when tracking is available. Please also check your spam or junk folder if you cannot find the email.

If you need to make a change or cancel your order, please contact us as soon as possible at supportvelloralondon@gmail.com. We will do our best to help before your order is dispatched.

If you change your mind about your purchase, you may generally cancel your online order within 14 days of receiving your goods, subject to applicable exceptions and our returns policy.Please contact us at supportvelloralondon@gmail.com before returning an item so we can provide the correct instructions.

We're sorry if something isn't right! Please contact us at supportvelloralondon@gmail.com as soon as possible, ideally with your order number and photos of the item and packaging. We'll work with you to resolve the issue.

Each product has its own recommended age range. Please check the product description carefully before purchasing and always follow the manufacturer's safety and age guidance.

We're always happy to help!Simply email us at supportvelloralondon@gmail.com and our team will get back to you as soon as possible.